Frequently asked questions

Renting, access, billing and move-out at Nitro Secure Storage, 712 Cross Lanes Dr in Nitro. If your question is not here, call (304) 553-0385 and a person will answer.

Nitro Secure Storage is rated 5.0 out of 5 from 1 Google review.

How do I rent a unit?

Call or text us with the size you want and a person here will hold it in your name and get you set up. Once a size shows a price on this page you can also rent it online in a few minutes.

Is there a long-term contract?

No. Every unit is month to month, so you only pay for the time you need, and you give notice when you are done.

What are the access hours?

The gate is open 24 hours a day, 7 days a week. The office is open daily, 9:00 AM to 9:00 PM Eastern.

How does the first month discount work?

Rent at the online rate and your first month is discounted, applied automatically to your first invoice. The regular rate starts in your second month. There is no code to enter.

Are the units climate controlled?

No. Every unit here is a ground-level drive-up unit with a roll-up door, so you can park at the door and unload straight in.

Can I store a vehicle, a boat or equipment?

Yes. A car fits a 10×20, and the two garages, a 20×40 and a 30×30, take larger vehicles, boats on trailers and equipment. Call or text and we will match you to the right space.

How do I pay my bill?

Pay online anytime from your phone with the Pay bill link at the top of this page, or call (304) 553-0385.

Is Nitro Secure Storage close to Poca, St. Albans and Charleston?

Yes. Nitro Secure Storage is at 712 Cross Lanes Dr in Nitro, next to Cross Lanes, about 8 minutes from Poca, 16 from St. Albans, 17 from Charleston and 18 from Hurricane by car. Tap Get directions for the route from where you are.

How do I get the gate code?

Text the word code to (810) 888-8450 from the phone number on your account, and it texts your gate code straight back.

Do I need an ID to rent a unit?

No. You do not need to show an ID to rent a unit here.

Do I need to bring my own lock?

No. We have a lock available if you need one. Just ask when you rent.

What forms of payment do you take?

Credit and debit cards. Pay online from the Pay bill link, set up autopay, or call (304) 553-0385.

Can I set up autopay?

Yes. Turn it on in the online portal from the Pay bill link, or call (304) 553-0385 and we will set it up for you.

What do customers say about Nitro Secure Storage?

Nitro Secure Storage is rated 5.0 out of 5 from 1 Google review. You can read every review on Google from the reviews link at the top of this page.

Still deciding on a size?

Our storage unit size guide lists every size we rent and what fits in each.